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New Step Guarding / Direct Staff
The personnel employed for our aforesaid divisions are having basic education level of minimum 10th standard. All the employees are given in house training of 12 days before actual deployment at client’s location to ensure that they are fully trained to perform their duties in best possible manner. Further, specialized training is also given to security personnel to be deployed at specific locations viz. Bank/ ATM’s, MNC’s, Warehouses, Manufacturing Industry, Technology, Corporate & Hospitality sector. Apart from that, all the employees are further given refresher & on job training on weekly basis with total 52 training days every year for all existing employee covering specific training based on actual job profile.
New Step Operational & Other Indirect Staff
The operational & other category of indirect staff of NEW STEP comprises of field, back office and managerial staff. The same are hen picked retired officer’s of Armed Forces ably supported by young and highly experienced civilian team of professionals in the fields of sales, marketing, operations, HR and administration. The entire indirect staff of NEW STEP is under direct employment & is permanent employees of NEW STEP. The company has laid down strict hiring norms for all categories of personnel’s & no one above the age of 50 and below the age of 21 years is inducted in the Guarding personnel category.
New Step Top
Management
NEW STEP has a pool of talent with the highly eperienced to management with defense abck ground at the heim and works in total corporatized / professional manner. The management comprises of professionally qualified experienced personnel from the security industry/armed forces. The leadership style is decentralized with full autonomy to functional/ branch heads. Mentoring and seamless transition of succession is done coupled with dynamic crisis management ethos. NEW STEP Management has hands on proactive approach focusing on achieving customer satisfaction, immediate resolution of customer issues and interaction with customers being the hallmark of our organization. The same is complimented with constant up gradation of knowledge base and zero-ego which are sound characteristics of NEW STEP top management.
New Step Group Corporate Culture
• NEW STEP Group believes in total team culture
• Common and consistent goals
• Organizational commitment
• Role clarity among team members
• Team leadership
• Mutual accountability with the team
• Complementary knowledge and skills
• Reinforcement of required behavioral competencies
• Power (real and perceived)
• Shared rewards
• Work-life balance.
New Step Group Strategic Vision
• Expansion of business to enable NEW STEP GROUP reach the position of leadership
and known as most preferred Security/ Facility/ Marine service providers.
• Opening of new additional branches on all India basis & overseas for deeper
penetration
• Sustained growth & Consolidation of business.
• Strengthen procedures and systems for enhanced customer satisfaction
• Follow CRM practices to become a preferred vendor for discerning organizations.
• Emphasis on HR practices and achieving set standards for internal customer
satisfaction.
New Step Logistics & Mobility
The Company maintains a fleet of vehicles dedicated for general operation’s & CMS activities through its Transport Division which responds in reasonable TAT to cater to any operational issue at client’s location. The entire operational staff/ ground operation personnel are equipped with mobile phones to maintain effective communication amongst team member’s & clients on 24x7x365 basis.
Our Process
How We Works
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